School Portraits & School Pictures FAQs

Q. What happens if I forget to send money on picture day?

All children are photographed. A note will be sent home with your child explaining how to order.

Q. May I order Online?

Online ordering is available, easy and secure. Please be aware of the ordering dates.

Q. When will my order arrive?

Pre-picture day payments received online, on picture day or by 1PM the day after the scheduled picture day will be sent to the school in approximately 3 weeks. Any late orders received will be mailed to the address provided in approximately 4-6 weeks and a $10.00 handling fee will be applied

Q. What if my order is incomplete or wrong?

If you feel you did not receive the correct order, complete the adjustment order form provided with your package and submit this information within 30 days of receiving the order. Allow approximately 3-4 weeks for the adjustment to be completed.

Q. What do I do if my child was absent on the original picture day?

A makeup day will be scheduled with the school. Your student will bring home a notice with the school picture day date. Please note there is not a makeup day for spring school portraits.

Q. What if my child needs a retake?

Return your complete package to the photographer on makeup day. Your student will receive new portraits in exchange for your returned package.

Q. I did not receive my child’s class picture. What do I do?

Typically the class picture composite does not come until after the retake day. Check inside your student’s school portrait package for a notice stating the class picture will be delivered later.

Q. How do I reorder additional portraits?

Reordering is easy. There will be a reorder form with your original order to guide you through the reorder process.

Q. What is Spring School Portrait Day?

Fall school portraits are a traditional pose to portray the changes in your child as they progress through their school years. This image is also used for the yearbook picture, ID cards, record prints and other identifying administrative needs within the school environment.

Spring School Portraits offer a second chance to have your child photographed. We use a fun designer background which features your child in a three quarter pose. Spring Portraits may also offer additional photographic products to order.